Terms of service
Overview
Welcome to Halo Hair. The terms “we,” “us,” and “our” refer to Halo Hair. Halo Hair operates this website and online store to provide customers with access to our products, information, content, features, tools, and services.
By visiting our website, using our services, or purchasing from Halo Hair, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund Policy, and our Shipping Policy.
If you do not agree to these Terms, you should not access, use, or purchase from our website.
Section 1 — Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.
You agree not to use our products, website, or services for any unlawful or unauthorized purpose. You also agree not to interfere with the security, functionality, or normal operation of the website.
Section 2 — Product Information
We do our best to display product information, colors, images, features, pricing, and availability as accurately as possible. However, product colors and appearance may vary slightly depending on your screen, device settings, lighting, and image display.
Product descriptions, pricing, promotions, and availability may be updated or changed at any time without notice. We reserve the right to limit quantities, discontinue products, or refuse service when necessary.
Halo Hair is designed for personal styling and touch-ups. Results may vary depending on hair type, hair texture, section size, heat setting, styling technique, and usage.
Section 3 — Orders and Payment
When you place an order, you are making an offer to purchase the selected product. We reserve the right to accept, decline, cancel, or limit an order for any reason, including suspected fraud, incorrect pricing, payment issues, inventory issues, or errors in product information.
You agree to provide accurate and complete billing, shipping, payment, and contact information when placing an order. We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout.
Prices are listed in U.S. dollars unless otherwise shown at checkout. Taxes, shipping, discounts, and any applicable charges will be calculated and displayed before checkout is completed.
Section 4 — Shipping and Delivery
Halo Hair ships to select destinations available at checkout. Shipping rates, delivery estimates, and available countries may vary by location.
Shipping times are estimates and are not guaranteed. Delivery may be affected by processing time, carrier delays, weather, holidays, high order volume, address issues, or other factors outside of our control.
Once an order has shipped, tracking information will be sent by email when available. Please allow 24–48 hours for tracking information to update after the tracking number is sent.
For more details, please review our Shipping Policy.
Section 5 — Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
To start a return, customers must contact us first at support@halohair.shop. Items sent back without first requesting a return may not be accepted.
We do not guarantee that every return request will be approved. Return eligibility depends on the condition of the item, the return window, proof of purchase, and the requirements listed in our Refund Policy.
Section 6 — Cancellations
If you need to cancel an order, contact us as soon as possible at support@halohair.shop.
We may not be able to cancel an order once it has been processed, packed, fulfilled, or shipped. If your order has already shipped, you may request a return after delivery in accordance with our Refund Policy.
Section 7 — Accuracy, Errors, and Availability
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.
Section 8 — Promotions and Discounts
Promotions, discounts, bundles, sales, and special offers may be changed, limited, or ended at any time. Promotional offers may not be combined unless clearly stated.
If there is a conflict between a promotion and these Terms, the specific promotion details will apply only for that promotion.
Section 9 — Third-Party Services
Our website may use third-party services, apps, tools, payment processors, analytics providers, advertising platforms, shipping providers, or embedded features to operate the store and improve the customer experience.
We are not responsible for third-party websites, services, policies, actions, or content. If you choose to interact with third-party tools or links, you do so at your own discretion.
Section 10 — Relationship With Shopify
Halo Hair is powered by Shopify, which helps us provide our online store and related services. However, any purchase made through our store is made directly with Halo Hair.
By using our website, you understand that Shopify is not responsible for any aspect of the sale between you and Halo Hair, including products purchased, order issues, returns, refunds, injuries, damages, or losses related to your purchase.
Section 11 — Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
Because our store is powered by Shopify and may use third-party services, certain information may be processed by Shopify and other service providers to help operate the store, process payments, fulfill orders, provide customer support, and improve the shopping experience.
Section 12 — Intellectual Property
All content on this website, including text, images, graphics, logos, icons, product names, designs, page layouts, videos, and other materials, is owned by or licensed to Halo Hair unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, display, or use our website content, branding, product images, or materials without our prior written permission.
Section 13 — Customer Feedback, Reviews, and Submissions
If you submit feedback, reviews, photos, videos, comments, messages, suggestions, or other content to Halo Hair, you agree that we may use, reproduce, edit, publish, display, or share that content for business, marketing, support, and promotional purposes, where permitted by law.
You are responsible for making sure any content you submit is accurate, lawful, and does not violate the rights of another person or business.
Section 14 — Prohibited Uses
You agree not to use our website, products, or services for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose.
You may not use the website to transmit malware, attempt to gain unauthorized access, scrape data, interfere with site security, impersonate another person, submit false information, violate intellectual property rights, or engage in conduct that may harm Halo Hair, our customers, our service providers, or the operation of the website.
Section 15 — Disclaimer of Warranties
Our website and services are provided on an “as available” and “as is” basis, except where otherwise required by law or expressly stated by Halo Hair.
We do not guarantee that the website will be uninterrupted, secure, error-free, or always available. We also do not guarantee that product results will be identical for every customer, as results may vary based on individual use, hair type, texture, technique, and other factors.
Section 16 — Limitation of Liability
To the fullest extent permitted by law, Halo Hair will not be liable for indirect, incidental, special, consequential, or punitive damages related to your use of the website, services, or products purchased through the website.
Nothing in these Terms is intended to limit rights that cannot legally be limited under applicable law.
Section 17 — Indemnification
You agree to indemnify and hold Halo Hair harmless from any claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms, your misuse of the website, your violation of any law, or your violation of the rights of another person or business.
Section 18 — Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts of these Terms will remain in effect.
Section 19 — Changes to These Terms
We may update or replace these Terms at any time by posting the updated version on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
You can review the most current version of these Terms of Service at any time on this page.
Section 20 — Governing Law
These Terms are governed by the applicable laws of the United States and the state in which Halo Hair operates, without regard to conflict of law principles.
Section 21 — Contact Information
Questions about these Terms of Service should be sent to us at support@halohair.shop.
Halo Hair
United States