Shipping policy


Thank you for shopping with Halo Hair. This Shipping Policy explains how order processing, shipping rates, delivery estimates, tracking, and international orders work.

Processing Time

Orders are typically processed within 1–3 business days after purchase. Orders are not processed on weekends or holidays.

If we are experiencing a high volume of orders, processing may take longer than usual. If there is a significant delay with your order, we will contact you by email.

Shipping Rates

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Halo Hair may offer free shipping promotions. If the store is running a sale for free shipping offer, shipping price will be shown at checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

  • United States: Standard shipping typically takes 5–14 business days after processing.
  • International Orders: International shipping typically takes 7–20 business days after processing, depending on the destination country and carrier conditions.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, destination country, holidays, weather, high order volume, address issues, or other factors outside of our control.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update after your tracking number is sent.

If your tracking has not updated right away, this does not always mean your package is not moving. Some carriers take additional time to scan and update tracking details.

International Shipping

Halo Hair may ship to select international destinations available at checkout. Available countries, currencies, shipping rates, and delivery estimates may vary depending on location.

International customers are responsible for any customs fees, import duties, taxes, brokerage fees, or other charges required by their country. These charges are not included in the product price unless clearly stated at checkout.

Halo Hair is not responsible for delays caused by customs processing, import inspections, local delivery carriers, or destination-country restrictions.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. Halo Hair is not responsible for orders shipped to an incorrect or incomplete address entered by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible at support@halohair.shop. If the order has already been processed or shipped, we may not be able to update the address.

Lost or Stolen Packages

If your package is marked as delivered but you cannot find it, please check with your household, neighbors, mailroom, front desk, local post office, or shipping carrier first.

Halo Hair is not responsible for lost or stolen packages after the carrier marks the package as delivered, but we will do our best to help you review the issue.

If you still need help, contact us at support@halohair.shop with your order number and the email used at checkout.

Delayed Orders

Shipping delays can happen due to carrier issues, customs processing, holidays, weather, high demand, or other circumstances outside of our control.

If your order is significantly delayed, contact us at support@halohair.shop and we will help you check the status of your shipment.

Contact Us

For shipping questions, contact us at support@halohair.shop.

For faster help, please include your order number and the email used at checkout.