Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: in its original packaging, and with all included accessories. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@halohair.shop with your order number and the email used at checkout.

Please do not send your item back without contacting us first. If your return is accepted, we’ll send you return instructions and the correct return address. Items sent back without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

You can contact us for any return questions at support@halohair.shop.

Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. Include your order number and clear photos of the item and packaging so we can review the issue and help make it right.

Non-returnable items
We cannot accept returns on items that have been, damaged after delivery, missing included accessories, or returned without the original packaging. We also cannot accept returns on gift cards.

Exchanges
The fastest way to get the item you want is to request a return for the item you received. If your return is accepted, you can place a new order separately.

Refunds
We’ll notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method. Please remember that banks and payment providers may take additional time to process and post the refund.

Order cancellations
If you need to cancel an order, contact us at support@halohair.shop as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it, but you can still request a return after delivery.